Refund policy


How do I return an item purchased on Allorio?

Allorio offers its customers an ‘Easy return policy’, wherein you can raise a request for return of any individual product in your order or you can return all the products in your order, within 14 days of its delivery.

Feel free to try on a product but all we ask is that the product remains unused and is preserved in its original condition along with the tags and packaging. Ensure that all tags remain attached & intact with the product to avoid any hassles in the event of a return/exchange.

Please return your product(s) in its original packaging with all the parts and freebies and with the original receipt. Please make sure that the product(s) are properly packed when you are returning it. Please note that if an incorrect product(s) is handed by you to our courier service partner, we shall not be responsible for any loss/damage/theft caused to such incorrect product while in transit or otherwise.

Once the original product(s) has been received at our warehouse and the quality check has been carried out, the refund for the original product(s) will be processed, as applicable.

For all those pin codes, where pickup service is available by reputed couriers, the return pickup time would be within 2 to 4 business days (excluding Sundays and other holidays), however, at times there might be unexpected delays in the pickup of your product due to unavoidable and undetermined logistics challenges beyond our control, for which we shall not be liable and would request you to cooperate with us as we continuously try to reduce such instances.

The following EXCEPTIONS and RULES apply to this Policy:

  • All items to be returned or exchanged must be unused and in their original condition with all original tags and packaging intact (for e.g. t-shirts must be neatly folded, packed in the original polybag).

Which are the items that cannot be returned/exchanged?

Returns will not be accepted under the following conditions:

  • Product is used and not in its original condition.
  • Product is damaged due to misuse
  • Returned without original packaging including, price tags, labels, original packing, freebies and other accessories or if original packaging is damaged
  • Serial Number is tampered with.
  • Defective products that are not covered under Seller/Manufacturer’s warranty
  • Product is used or altered
  • If request is initiated after 7 business days of order delivery

Receipt of a damaged or defective item/wrong product in the order, how must one proceed?

Allorio ensures that the shipments go through rigorous quality check processes before they leave our warehouse. However, in the rare case that your product is damaged during shipment or transit or if you have received an item in a damaged/defective condition or have been sent a wrong product, you can request for a refund please write a mail to support@allorio.in within 7 days of receiving the product.

We will pick up the products within 2-4 business days and will initiate the refund process only if the products are received by us in their original packaging with their seals, labels and barcodes intact. We do not offer replacements.

Can I return part of my order?

Yes. A return can be created at item level and if you have ordered multiple items, you can initiate a return/ refund for any individual item. However, return can be initiated only once per order and any product being returned needs to be returned in full including all components as well as any complimentary gifts or products which came along with it.

Kindly ensure that the shipping address and the return pickup address are the same.

Refunds for the returned orders/ Length of the process:

In case of a return, we process the refund once the products have been received and verified at our warehouse.

If any or all the products that were originally part of an order placed using a coupon or combined /promotional offer(s), are returned then the coupon code/offer will no longer be applicable on the order. The benefit of the coupon/offer will also not be included in the refund.

For payments done through credit/debit cards or net banking, the refund will be processed to the same account from which the payment was made within 48-72 business hours of us receiving the products back. It may take 2-3 additional business days for the amount to reflect in your account.

For cash on delivery transactions, we will initiate a bank transfer against the refund amount against the billing details shared by you. This process will be completed within 48-72 business hours of us receiving the products back and your bank details on email. It will take an additional 2-3 business days for the amount to reflect in your account.